FAQs
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Delivery
Delivery
We aim to deliver your order within 3-7 working days, depending on country listed for delivery.
You will recieve an estimated delivery date via our trackng service when you have placed an order.
Please note that orders that are placed after 6pm CET on Friday will be dispatched the following Monday.
From our ROW site we currently ship to the following countries;
Bahrain, China, Israel, Japan, Kuwait, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Egypt, South Africa, Panama, Falkland Islands, Australia, New Zealand, Canada, United States, and Hong Kong.
For shipping locations outside the above please visit our dedicated UK or EU stores by changing your country view in the bottom right hand corner of the footer.
We aim to deliver all ROW orders within 3-7working days. You will see delivery times shown at checkout and you will recieve a more accurate delivery date once you have placed an order via our tracking service.
Please note - In peak sale periods, orders can take between 1-4 days to be delivered. We will do all we can to get your order to you as quickly as possible.
Orders that are placed before 6pm (CET) Monday - Friday, will be dispatched the next day.
Orders that are placed after 6pm on Friday will be dispatched the following Monday.
You track your order using our tracking page here.
Simply enter your order number and email or enter your tracking number, which you would have recieved in your order dispatch email.
Please double check that you have inputted the correct delivery tracking number, this will be on an email you recieved from us, after your order status updated to 'In Transit'.
If this still does not work, please contact our customer support team using our 'Contact Us' page.
Returns & Refunds
Returns & Refunds
We use Happy Returns for all EU and ROW returns. Please visit our Return My Order page to complete your return.
Please note, if your order was placed before the 19th October 2022, please contact our customer support team as your order number will not register in Happy Returns.
We aim to process all refunds within 5 working days of recieving your return to our warehouse.
Once your returned item has been inspected and the refund approved, the funds should appear via the same payment method used to make the original order.
Items may only be exchanged for the same style in a different size.
Please use our 'Return My Order' page and follow the steps to exchange an item.
Please note that we are unable to exchange items for other styles. If you wish to exchange for another style, you are advised to return the item and place a new order.
If you have an item you believe to be faulty, that you:
a)purchased from lyleandscott.com directly
b) within the last 12 months
c) and are residing in the UK
Then please proceed with our returns process, available here.
If a) and b) applies to you, but you are residing outside of the UK, then please contact our customer service team via 'Contact Us'.
Unfortunately, if it has been more than 12 months since your purchase, we cannot except any returns for faulty garments, as this would be outside of our manufacturer's guarantee.
Finally, if you have an item that you purchased from a stockist/store, we would advise you to contact the retailer directly for further advice. Should you not get the outcome you desire, please feel free to contact our support team and we will help if we can.
As a company we have now gone paperless with our orders, in a bid to aid sustainability. Therefore, should you wish to return something from your order, please refer to our 'Return My Order' page, where you will find a step by step guide.
Payments & Discounts
Payments & Discounts
Ordering
Ordering
Although our Customer Support team is always on hand to provide support and guidance, all orders have to be placed through our website, due to GDPR regulations.
It’s easy to place an order with us.
Once you’ve found the product you want, you’ll need to click ‘Add to bag’. You can either carry on shopping or click ‘View Bag’ if you’ve added everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.
Check everything is correct and you’re good to go. We’ll send you an order confirmation and dispatch email, including your tracking information, as soon as your order is on its way.
Unfortunately we are unable to cancel/amend orders once they are placed, this is due to our quick fulfilment process.
Please contact our customer support team, via the 'Contact Us' page.
We’re really sorry that you recieved a faulty item, we aim to provide high quality items to all of our customers.
Please reach out to our customer service team via our 'Contact Us' page so we can look into this for you as quickly as possible for you.
We will need the following from you;
Order Number
Product Name
Details of the fault.
Images that support the fault, if applicable
As soon as we've looked into the fault we'll be in touch with you.
We're sorry to hear you have a missing item from your order. Sometimes we have to cancel items due to stock availability and or stock quality in our warehouse.
Should this be the case with your order you should have been contacted via email.
Please contact our customer support team if this is not the case and you require more information.
